The Value – Issue #13: December 2018 Used Vehicle Retention Index

HAPPY NEW YEAR! Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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December finished on a high note as the CBB retained value index for 2-6 year old vehicles set a record high mark of 105.0, the highest level since the index began with 2005 calendar year.  This record high level is a testament to the strong demand for used cars in Canada, both for the economically strong Canadian market and for export to other markets, namely the lucrative U.S. market.  With used car supply growing on both sides of the border there is expectation that the index will soften throughout the year.  However, with a fairly weak Canadian dollar the timing of that remains uncertain as Canadian vehicles remain an attractive bargain for buyers in the U.S.

In a market that is increasingly SUV dominant, it was the cars that showed some of the greatest gains in December 2018 compared to the same month last year.  Sub-Compact cars led the way increasing 6.2 points followed by midsize cars at 4.7 points and compact cars showing a gain of 3.7.

Compared to November 2018 results, the gains in December were less significant as the index in total only rose by 0.4 points.  Month over month it was full size cars leading the charge at 1.3 and midsize cars at 0.9 percent.  Again, this shows some interesting strength from the car segment in a month were SUV products were decidedly flat.

In one of the most significant segments, full size trucks remained remarkably stable in 2018.  There was some weakness showing back in Q1 when the Canadian dollar was hovering just over the $0.80 mark, but since that time truck values have strengthened as a weaker dollar prevailed for the remainder of the year.

Click to download the December 2018 Index

The Value – Issue #13: The Last Frosty Detroit Auto Show

HAPPY NEW YEAR! Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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Warmer days are ahead for 2020

By: Brian Murphy, VP Research & Editorial, Canadian Black Book

This year’s North American International Auto Show (NAIAS), in many ways was very different and at the same time, a landmark event.  The famous auto show itself has been an annual event for 112 years, with the first show being held back in 1907.  Except for a hiatus during the Second World War, the show has been an annual fixture in Detroit.

Photo by ARAS Imaging (www.arasimaging.com)

Beginning in the late 1980’s the show had risen in stature internationally to be one of the most important global auto shows.  I started attending regularly around that same time and have only missed a handful in that 30-year period.

However, life has been a bit tougher for NAIAS in recent years.  Other North American shows, specifically L.A. and New York have risen in prominence and the further globalization of the industry has made having launch events at Asian or European shows more appropriate for many brands.

The 2019 event closes a chapter for the Detroit show, with the aim of opening a fresh new one in the show’s long life.  The NAIAS will be moving to the week of June 8 for the 2020 show, marking the end of the frosty yet successful run of January events.

To some this may not seem like big news, but it is.  Most car manufacturers plan their introductions, and as a result their product development schedule, around the show’s timing.  For many, the Detroit show is the “X” on the vehicle launch timeline as the day a new product and its details would be shared with the media and public.  Typically this is planned many years in advance.

So, why the big switch?  The show has been in decline in recent years, and like Detroit itself, it’s trying urgently to reinvent itself. Before the financial crisis and the 2009 show that immediately followed, it was practically unheard of for any car manufacturer to miss the Detroit show.   However, that year the gate opened as Nissan and Mitsubishi did not appear, thus shattering the illusion that every brand had to be at that show.  Since that time several brands have selectively missed the event.  For 2019 they stayed away in record numbers: Audi, BMW, MINI, Mercedes-Benz, Mazda, Mitsubishi, Volvo, Porsche and Jaguar-Land Rover did not attend.  This resulted in so much extra space that there was an indoor car show of tuner cars to distract attendees from the absentee brands.

Manufacturers will tell you that it makes little financial sense to attend unless you have a significant product to launch for the world.  The costs to attend, build and staff a booth are in the many millions of dollars. In years gone by the opposite problem existed, there was never enough space.  Brands would be forced to use some of the Cobo Hall basement or some small booth in the hall.

The switch to June is intended to allow outdoor events to be held in a more festival like atmosphere, and I believe, to make it a more inviting event for journalists from abroad and the public to attend.  After all, visiting Michigan in the depths of winter has never been a crowd pleaser.  If I think back over the years some of my drives to the Detroit show have been the worst I have ever experienced.  Stormy weather and icy roads made them perilous trips that I won’t miss.

Timing wise there will be some problems to solve for the vehicle manufacturers to switch to the summertime dates.  This year at the 2019 show the OEMs showed mostly 2020 model year products that will go on sale at some point later this year.  When the show switches to June, staring in 2020, this would mean manufacturers would likely have to show 2022 products which may not go on sale for nearly a year after.  The fix would be for manufacturers to change the start and end of model years, which would take some time and may not be feasible in many cases.  There certainly will be a period of adaption, if the show is to regain some of its lost mojo within the global industry.

I do applaud the change, and not just for better driving weather.  Without a specific effort to remake the show I expect it would have continued to decline.  Manufacturers and their PR mavens also struggle with the relevance of shows as compared to other media and experiential events.  The show is all about change and over the years it has been interesting to watch how the messages and how they are delivered have changed.  I am confident that the will to innovate and adapt is present both with the manufactures and the organizers of the show.  It will be exciting to visit the first summer show in 18 months’ time. Reinvention should give it a new lease on life, until it needs to be reinvented again in 112 years’ time.

The Value – Issue #13: It’s a New Year: How Does Canadian Black Book See 2019?

HAPPY NEW YEAR! Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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By: Brian Murphy, VP of Research and Editorial for Canadian Black Book

Happy New Year!  In order to provide our glimpse into 2019, we need to take look at the recent past.

For instance, new vehicle sales set an all-time high in Canada in 2017.  That year saw over two million new units sold for the first time in this country.  Enter 2018, and the auto business stayed extremely hot.  In fact, the past year (once the numbers are all in) will most likely prove to be the second best year on record, for new vehicle sales in Canada, by just a fraction compared to 2017.  This is truly impressive when you consider it was not that many years ago that our industry was posting 1.6M unit results per year.

Here’s the catch.  Record amounts of new cars sold, results in record amounts of used car supply in the future, which we know will put downward pressure on used vehicle values.  But that can take some time.

After the fairly recent news of the USMCA free trade deal, and recognizing an increase in used sales earlier last year, Canadian Black Book was confident and correct that 2018 would break the used car sales record, which was also just set in 2017.  It really has been a wild ride at new and used dealerships over the past two years.

In 2018 the Canadian Black Book Used Vehicle Value Retention Index, which tracks used values of 2-6 year old vehicles, showed serious strength.  In fact, the months of April, May, September and October all broke all-time records for industry average used vehicle retained value.  These retained values we calculate today are a key factor into how Canadian Black Book forecasts its residual values for the future, for the Canadian auto sector.

Newton said, “what goes up, must come down”.  Canadian Black Book believes, after all this industry wide success, we have now peaked in terms of prices.  In 2019 and the following few years, we predict average values to begin dropping at the same rate (3 to 4 per cent) as they have been ascending over the past seven years or so.  This decline will be felt differently among the various vehicle segments, as demands shift away from certain vehicle types onto others.

Given the recent upward trend in exchange rates, which will likely continue and the pending finalization of USMCA, the Canadian dollar is expected to strengthen into 2019.  If the Loonie gains steam to a level much over $0.80, we enter a territory where it is much less desirable for US buyers to look north.  High levels of used car exports to the US, as a result of cheap CDN dollars, has been one of the major drivers of the success in the used market domestically.  With less US demand, will come more supply and lower used values.

At least in 2019 we will not have to struggle through the uncertainty of NAFTA negotiations, from a particularly unpredictable White House administration.  We now know that 25 per cent tariffs on cars will not happen.  Having a deal in place with the U.S. and Mexico provides much needed certainly for OEM’s planning new models and ensures that used product can cross the border, to the benefit of both buyers and sellers.  However, the Canadian auto sector will have to endure 25 per cent tariffs on steel and 10 per cent border taxes on aluminium, into 2019, unless our government is able to turn the page on those.  The result will be higher new car and car part prices over the long term.

Compounding the supply issue, mentioned earlier due to record sales, is the result of the industries past few years’ massive growth in leasing.   In Canada, the off-lease inventory nation-wide is expected to double alongside two million additional off-lease units south of the border.  US market supply is expected to peak in 2019.  This glut of supply, will begin whittling away at used pricing as well as forecasted residuals early in 2019 and onward.

Trucks and SUVs continue to draw demand here in Canada.  As demand dwindles away from sedans, we can expect residuals for them to slide further while trucks and SUVs stay strong.  And, currently fuel costs have eroded, and if continued, will surely add to this trend to favour the larger gas thirsty rides.

To summarize, Canadian Black Book expects 2019 to experience a cooling off period.  Increased supply, from a number of fronts, will pressure used values and residuals downwards.  The increase in supply down south bringing lower used values in the US, coupled with a potentially higher CDN, will slow down exports.  2019 may be the end of this wild ride, perhaps time to at least begin thinking about tightening up.

The Value – Issue #13: Consumers Love Online Shopping. But for Cars…Really?

HAPPY NEW YEAR! Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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By: Cole Reiken, VP Digital Strategy and Product Management, Canadian Black Book

As you know, online shopping has become the new norm.  From major retail giants like Amazon and Walmart, to small local shops using the Shopify platform, online transactions are feasting on the bricks and mortar of yesterday.   The comfort and convenience of shopping from your couch or from your phone while at lunch, has reset Canadian consumer shopping expectations across the board.

Canada is one of the most connected nations, making us a leader and creating high demand, when it comes to transacting online.   Our common familiarity with buying consumer goods online has put a new type of pressure on and has created new expectation for the retail auto industry.

Is the auto industry ready?  Can we compare the experience of buying groceries, electronics or even a piece of furniture to that of buying a car?  Can the same expectations and buying process be used to purchase those consumer goods and a car?

One thing we do know is that many are experimenting and the online journey is already engrained into the car buying decision.  And get this, according to Google, 46% of people are open to skipping the dealer paperwork and purchasing their vehicle online, versus 41% in 2017.  Canadian Black Book commissioned an Ipsos poll in 2018, which suggested that 27% of car shoppers indicated that they would complete an automobile transaction entirely online.   Looking specifically at millennials, in the same CBB poll, 37% were likely to buy a vehicle completely online, compared to only 15% of those 55 years or older.

Dealers and OEMs need to pay very close attention to the millennial response to that question, as the demographic most accustomed to ecommerce, having grown up with online purchase expectation as the status quo.  Couple that with the fact that millennials make up 27.5% of the Canadian population and one could make a strong argument for increasing the investment in automotive retailing online.  Oh, and if you required more proof of this, in March of 2016 as study by J.D. Power & Associates forecasted millennials as the fastest growing demo of car buyers and will represent around 40 per cent of new car buyers by 2020.  Just to be clear, that is next year!

Believe whatever stats you like, however, the message is clear…Canadians want to be able to purchase vehicles online.  This is not news.

As we know, the early adopters do exist whereby individual dealers, dealer groups and OEMs have launched various forms of ecommerce platforms.  These are the leaders at the beginning of the bell curve working to provide the right car shopping experience from the comfort of home or anywhere for that matter.

There is no industry standard ‘playbook’ for how to best introduce the optimal automotive online shopping experience.  Currently, some early adopters are creating these systems in house, while other rely on enterprise software solutions.   Those working in this space now, trying to figure out the best experience, are the ones writing the ‘playbook’ for future adopters.

It will be a challenge to combine the best elements of the showroom experience with the best elements of the online experience.  Even over the past five years, the consumer online shopping journey has changed significantly.  This space is developing rapidly.  Those who adapt must accept the challenge of figuring out ways to either sell cars fully and/or partially online, in ways that meet the expectations of Canadian consumers.

What I believe, is that an omnichannel experience will eventually take hold.  An experience that allows total customization, for how and when the consumer would like to transact. Customers should be able to move between the showroom and online in a single cohesive journey as they move through the buying process.

The right mix of showroom and online will be required as there are elements of the process that cannot be replaced online.  The test drive is a critical step in any vehicle purchase and simply cannot be recreated virtually.  Similarly, the physical inspection for a trade-in must be completed at the dealership or at least in person.   It’s my opinion that the rest of the purchase experience can exist within this personalized omni purchase experience allowing the customer to interact online, in the dealership or wherever they choose.

Elements like brand, model, trim, colour, F&I options, booking a test drive, credit checks, financing, final payments and more, can all be integrated into the online portion.  A personalized omnichannel experience like this will learn from the existing consumer online purchasing experience and exceed expectations with the flexibility to shop in and out of the dealership and to purchase whatever, whenever and wherever they want.

If your business is selling cars, it’s time to think seriously about the reality of selling cars fully online.   How can your operation cater to the needs of a generation that conducts so much of its business on the internet?  If you can answer that question and prove the concept in the next few years, you will be ahead of that bell curve.

LA VALEUR – Numéro 12: Canadian Black Book emménage dans un nouvel espace en virant au vert

Bienvenue au Canadian Black Book – La valeur. Notre objectif est de fournir à nos clients et à nos partenaires des nouvelles, une mise à jour des événements, de nouvelles initiatives et l’opinion de la source de confiance du Canada pour les valeurs des véhicules et les perspectives automobiles. Vous trouverez ce qui suit dans ce numéro :

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Cent cinquante cadres de l’industrie automobile célèbrent l’ouverture d’un nouveau bureau

Fin septembre, Canadian Black Book a transféré ses bureaux de sa résidence de longue date sur l’avenue Woodbine à son nouveau site, voisin de l’avenue Warden, toujours à Markham dans le Grand Toronto. Mercredi, l’entreprise était l’hôte d’une célébration d’ouverture et des Fêtes dans ses nouveaux locaux, où plus de cent cinquante partenaires, clients, associés, amis et membres de la famille ont participé à l’inauguration de ce nouveau chapitre de la Canadian Black Book.

« Le taux de participation a été remarquable. Ça réchauffe le cœur de savoir que nous avons tant d’amis dans notre industrie et que nous avons eu le plaisir d’en accueillir autant pour savourer de délicieux mets et boissons, tout en profitant d’une atmosphère sociale très détendue », déclare Brad Rome, président, Canadian Black Book.

Canadian Black Book a choisi de s’associer à Green Standards dans le cadre de ses projets d’aménagement de bureaux pour recourir à la revente, au recyclage et aux dons de charité et ainsi s’assurer que la quantité d’équipement et de meubles jetés aux déchets est réduite au minimum et que les avantages pour la collectivité sont maximisés.

« Notre nouveau site est génial. Mais ce qui est encore mieux, c’est que nous savons que ce que nous avons laissé derrière nous n’aura pas d’impact négatif sur l’environnement », ajoute M. Rome. « Nous sommes fiers d’avoir faits d’importants dons de charité et de ne pas avoir eu à jeter aux déchets aucun des actifs de l’ancien bureau. »

Dix millions de tonnes de ce type d’actifs finissent dans les décharges chaque année. Canadian Black Book conformément aux normes vertes a permis de détourner au total 11 tonnes de déchets (100 %) des sites d’enfouissement. De plus, des dons en nature de 4 625 $ ont été versés à même les biens utilisables de l’ancien bureau. Les dons profitent à Chez Toit, Janes Alliance Neighbourhood Services, Autism Speaks Canada et le Peel District School Board.

Le nouveau local est conçu et construit pour accommoder l’équipe grandissante et abriter une salle de conférence plus grande, des aires de réunion plus petites, des aires communes spacieuses et même une salle où les employés peuvent se retirer et passer du temps seuls pour réfléchir ou faire des appels téléphoniques privés. Dans l’ensemble, le nouveau bureau est beaucoup plus spacieux, ouvert et moderne. Avec des bureaux réglables en hauteur, tous les membres de l’équipe Canadian Black Book ont la possibilité de travailler assis ou debout. Toute l’équipe est simplement enchantée.

LA VALEUR – Numéro 12: Indice de rétention des valeurs des véhicules d’occasion – novembre 2018

Bienvenue au Canadian Black Book – La valeur. Notre objectif est de fournir à nos clients et à nos partenaires des nouvelles, une mise à jour des événements, de nouvelles initiatives et l’opinion de la source de confiance du Canada pour les valeurs des véhicules et les perspectives automobiles. Vous trouverez ce qui suit dans ce numéro :

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L’indice de la valeur retenue des véhicules d’occasion CBB pour novembre 2018 a encore une fois atteint un niveau record, soit 104,6, dépassant de 0,3 point le sommet historique du mois précédent. En novembre, le fléchissement marqué du dollar canadien a certainement joué un rôle dans le maintien de la demande de voitures d’occasion exportées vers le marché américain. Les possibilités d’exportation, conjuguées à une économie généralement très forte, ont maintenu les valeurs d’occasion à des niveaux très élevés. Selon Statistique Canada, les ventes d’automobiles d’occasion ont augmenté de 6 % (en dollars) par rapport à la même période l’an dernier et de près de 16 % par rapport à 2016, un record pour le volume des ventes des concessionnaires d’automobiles d’occasion du Canada.

L’un des plus grands gagnants en valeur retenue ce mois-ci, comparativement à la même période l’an dernier, est le segment des VUS compacts de luxe qui poursuit sur sa lancée. Ce segment a enregistré une hausse marquée de 27 points par rapport à novembre 2017. Cela illustre clairement l’importance de la demande pour ce segment émergent au Canada.

Les véhicules multisegments compacts grand public ont affiché une forte hausse de 3,4 par rapport à l’an dernier et de 0,6 par rapport au mois dernier. Malgré la baisse des prix de l’essence, les segments des compactes (+5,9) et des sous-compactes (+7,5) ont enregistré des gains remarquables par rapport à novembre 2017.

À la baisse, les voitures de luxe haut de gamme sont en tête des segments qui ont montré des signes de faiblesse par rapport à la même période l’an dernier, avec une baisse de 5,8 points. Les minifourgonnettes ont reculé de 3,8 et les voitures sport haut de gamme suivent de tout près avec une baisse de 3,6.

Par rapport au mois dernier, les voitures de luxe ont baissé de -1,5 pour cent et les voitures sport de -2,2 pour cent, soit deux des baisses les plus notables.

Il sera intéressant de voir si décembre conclura l’année par un nouveau record, ou si nous commencerons enfin à voir un ajustement des prix à la baisse sur le marché canadien.

LA VALEUR – Numéro 12: Ça vous plairait d’acheter un téléphone intelligent déverrouillé contenant des données personnelles? – Par Brian Murphy

Bienvenue au Canadian Black Book – La valeur. Notre objectif est de fournir à nos clients et à nos partenaires des nouvelles, une mise à jour des événements, de nouvelles initiatives et l’opinion de la source de confiance du Canada pour les valeurs des véhicules et les perspectives automobiles. Vous trouverez ce qui suit dans ce numéro :

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Tout récemment, j’ai eu l’occasion de voir une présentation d’Andrea Amico, défenseur de la protection de la vie privée et de la cybersécurité, qui se spécialise dans la sécurité de l’information (infosec) du domaine automobile. La présentation m’a vraiment frappé, Andrea est un excellent orateur et un expert enthousiaste dans le domaine, mais là n’est pas la raison de son impact. Pour moi, sa présentation représentait la pointe de l’iceberg d’un sujet qui n’est pas en tête de liste des préoccupations des consommateurs ou des professionnels de la vente et du remarketing automobile.

Photo by ARAS Imaging (www.arasimaging.com)

J’espère que cet article aidera à informer sur ce que je considère une question susceptible de gagner en importance d’ici quelques années : l’infosec pour les véhicules. Votre voiture est un objet très personnel. C’est une compagne fidèle qui navigue avec vous chaque jour à travers le monde. Par conséquent, les voitures en savent beaucoup sur les gens qui les conduisent. Si vous avez déjà branché votre appareil mobile à votre véhicule via Bluetooth (une obligation légale dans de nombreux pays), votre voiture peut connaître les adresses des endroits que vous avez visités, les numéros de téléphone que vous avez composés, les textos que vous avez reçus, votre lieu de résidence et votre code de porte de garage.

Alarmant? Ça devrait l’être. C’est beaucoup de données personnelles qui peuvent être transmises librement à la prochaine personne qui devient propriétaire de cette voiture. Aujourd’hui, dans bien des cas, c’est exactement ce qui se passe. Les systèmes d’infodivertissement des voitures modernes sont comme les téléphones intelligents, mais lorsqu’il s’agit de changer de mains, ils ne sont souvent pas traités de la même façon.

Toutes ces données potentiellement sensibles existent à l’intérieur des systèmes d’infodivertissement et y restent souvent, à moins que quelqu’un ne fasse un effort pour activement les supprimer avant de changer de propriétaire. Si vous vous apprêtiez à vendre un vieux téléphone intelligent ou à le recycler en l’offrant en cadeau à un membre de votre famille, vous ne le feriez sans doute pas avant d’effacer toute donnée personnelle du téléphone ou de le réinitialiser avant de le donner à une autre personne.

Faites-vous la même chose lorsque vous vendez votre voiture? M. Amico sait très bien que beaucoup d’entre nous n’y pensent même pas! « Les véhicules sont les plus gros appareils IoT dont la plupart des consommateurs seront propriétaires, et malgré cela, la plupart ignorent encore qu’une fois qu’ils branchent leur téléphone intelligent au système d’infodivertissement du véhicule, ils peuvent partager, avec le véhicule et peut-être même avec tous ses futurs propriétaires leurs données personnelles qu’ils s’efforcent si bien d’effacer avant de retourner un vieux téléphone intelligent au magasin.»

Certains, plus technophiles, peuvent penser que oui, l’information est là, mais qu’elle n’est accessible que lorsque le téléphone est branché, ce qui n’est donc pas vraiment un problème. En réalité, c’est tout à fait faux. Dans la présentation d’Andrea, il a abordé ce sujet cette année, alors qu’il faisait des recherches pour le développement de son application Privacy4Cars, il a découvert une vulnérabilité alarmante dans les protocoles Bluetooth adoptés par de nombreux systèmes d’infodivertissement. Le logiciel de piratage de véhicule CarsBlues, exploite les systèmes d’infodivertissement de plusieurs constructeurs automobiles par le biais de Bluetooth pour exposer les données personnelles saisies des utilisateurs antérieurs du véhicule.

L’attaque peut se faire en quelques minutes à l’aide de matériel et de logiciels peu coûteux et facilement disponibles et ne nécessite pas de connaissances techniques importantes. Les exemples qu’il a donnés au cours de sa présentation étaient assez inquiétants. M. Amico a montré une vidéo où, voiture après voiture, il pouvait contourner la sécurité Bluetooth et accéder à des contacts, des journaux d’appels, des journaux de texte et, dans certains cas, même des messages texte complets sans que le propriétaire ou l’utilisateur du véhicule s’en aperçoive. Tout cela a été fait sans que l’appareil mobile de l’utilisateur soit relié au système à l’aide de CarsBlues. Dans un cas, il a pu déterminer où le conducteur principal vivait et travaillait, qui il était, où ses enfants allaient à l’école et à leurs activités récréatives, et s’il recevait des traitements médicaux dans un établissement particulier. « Lorsqu’une personne laisse des données personnelles dans le système d’infodivertissement d’un véhicule, elle risque d’exposer des informations qui, une fois reconstituées, pourraient poser un risque important si elles tombaient entre les mains de la mauvaise personne.

Mon intention est que les professionnels de l’automobile qui lisent ces lignes puissent se demander si leur propre organisation a la responsabilité d’aider à protéger les consommateurs de la divulgation de renseignements personnels. Qui a la responsabilité de supprimer cette information? Devriez-vous « effacer » les voitures qui passent entre vos mains? Devriez-vous supprimer les données personnelles électroniques en tant qu’acheteur, en tant que vendeur, ou lorsque vous remettez une déclaration de fin de location ou un véhicule déclaré perte totale? Il y a dix ans, le commissaire à la protection de la vie privée du Canada avait déjà été très critique du fait que Bureau en gros (Staples) n’effaçait pas les données des clients des ordinateurs. Donc, à mon avis (je ne suis pas avocat), une omission semblable de ne pas effacer les données personnelles d’un client d’une voiture revendue pourrait donner lieu à une critique semblable de la part des organismes de réglementation.

Il y a des ressources pour vous aider avec le processus de suppression des données, ce qui le rend très facile. Bien sûr, le manuel du propriétaire de la plupart des véhicules peut vous indiquer comment débrancher les téléphones et réinitialiser les systèmes (bien que M.Amico a précisé que les instructions floues ou inexactes ne sont pas rares dans les manuels des véhicules). Si vous avez affaire à de gros volumes de véhicules et de nombreux modèles, il existe une application pour téléphones intelligents appelée Privacy4Cars, créée par M. Amico, qui vous guide dans le processus de suppression des données sensibles de centaines de marques/modèles.

L’application est gratuite pour les consommateurs, mais il y a des frais pour les entreprises. Songez à vous protéger contre l’utilisation abusive de vos données personnelles et protégez votre entreprise contre les conséquences juridiques possibles de ne pas offrir la même protection à vos clients. Vous trouverez de plus amples renseignements à ce sujet sur Privacy4cars.com.

The Value – Issue #12: November 2018 Used Vehicle Retention Index

HAPPY HOLIDAYS!  Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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The November 2018 CBB Used Vehicle Retention Index saw yet again another record level at 104.6, which exceeds the all-time record high mark set last month by 0.3 points. In November a much weaker Canadian dollar certainly played a supporting role in keeping demand alive for used exports to the U.S. market. The export opportunities, along with a generally very strong economy, has keep used values at very high levels. The record-breaking year for sales volume by Canada’s used car dealers continues, according to Statistics Canada used car sales are up a remarkable 6 per cent (in dollars) compared to this point in time last year and almost 16 per cent from 2016 results.

One of the biggest gainers in retained value this month, compared to the same time last year, is the growing Luxury Compact SUV Segment. The segment is up a truly impressive 27 points from November 2017. This clearly illustrates how much demand there is for this emerging segment in Canada.

The mainstream Compact Crossovers posted a strong gain of 3.4 compared to last year and 0.6 compared to last month. Despite falling gas prices the compact (+5.9) and subcompact (+7.5) segments posted remarkable gains when compared to November 2017.

On the down-side, Prestige Luxury Cars led the segments that showed weakness from the same time last year and was down by 5.8 points. Minivans were down by 3.8 and Premium Sporty Cars were close behind with a drop of 3.6.

Compared to last month luxury cars at are down by -1.5 per cent and Sporty Cars are off by -2.2 percent making them two of the most noteworthy decliners.
It will be interesting to see if December finishes the year with a new record, or we finally start to see some downward price adjustment in the Canadian market.

To download the November Index CLICK HERE.

The Value – Issue #12: Would you like to buy an unlocked smartphone full of personal data? By: Brian Murphy

HAPPY HOLIDAYS! Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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Recently I had the chance to see a presentation by privacy and cybersecurity advocate, Andrea Amico, who specializes in information security (infosec) as it relates to automobiles.  The presentation really stuck with me, Andrea is a great presenter and an enthusiastic expert in the field, but that was not the reason it was so memorable.  His presentation struck me as the tip of the iceberg of a subject that I don’t think is top of mind with enough consumers or professionals in the business of automotive sales and remarketing. Hopefully this column will help get the word out on what I see as an issue that is likely to become increasingly important in the years ahead: infosec for vehicles.

Your car is a very personal item.  It’s a faithful companion as we navigate our way each day through the world.  As a result, cars know a great deal about the people who drive them.  If you have ever connected your mobile device to your vehicle via Bluetooth (something required by law in many geographies), your car may know addresses of places you have visited, the phone numbers you have dialed, the text messages you have received, where you live and your garage door code.

Alarming?  It should be.  That’s a lot of personally identifiable information (PII) to potentially freely pass along to the next person who owns that car.  Today, in many cases that is exactly what’s happening.  Modern cars infotainment systems are just like smartphones, but when it comes to changing hands, they are often not treated the same way.

All this potentially sensitive information exists inside the infotainment systems and will often stay there, unless someone makes an active effort to remove it prior to changing owners.  If you were getting ready to sell an old smart phone or re-cycle it as a gift to a family member, most likely you are going to delete any personal information off the phone, or perform a “factory reset” to wipe the phone clean before handing it to the next person.

Do you do the same when you sell your car?  Mr. Amico knows that many of us don’t!  “Vehicles are the largest IOT devices that most consumers will ever own – and yet, most consumers remain unaware that once they connect their smartphone to their vehicle’s infotainment system they may be sharing with the vehicle- and potentially all of its future owners – the personal information they would try so hard to erase if they were to return an old smartphone to a mobile telecom store.”

Some, who are technically savvy may be thinking, yes that information is there, but it’s only accessible when my phone is connected, so it’s a non-issue.  Well, that is not the case.  In Andrea’s presentation he discussed that earlier this year, while researching for the development of his Privacy4Cars app, he discovered an alarming vulnerability in the Bluetooth protocols adopted by many infotainment systems.  The vehicle hack, titled CarsBlues, exploits infotainment systems of several vehicle manufacturers via the Bluetooth protocol to expose the stored personal information of the previous vehicle users. The attack can be performed in a few minutes using inexpensive and readily available hardware and software and does not require significant technical knowledge.

Examples he provided during his presentation were quite chilling.  Mr. Amico showed a video where, car after car after car, he could get around the Bluetooth security and gain access to stored contacts, call logs, text logs, and in some cases even full text messages without the vehicle’s owner/user being aware. All this was done without the user’s mobile device being connected to the system by using this CarsBlues exploit.  In one example, he was able to determine where the principal driver lived and worked, who they were, where their kids went to school and playdates, and that they were getting medical treatments at a specific facility.  “When an individual leaves PII behind in a vehicle’s infotainment system they are potentially exposing information that, when pieced together, could be quite dangerous if it were to fall into the wrong person’s hands.”

My intent is that the automotive professionals reading this can ask themselves if their own organizations have a responsibility to help protect consumers from disclosure of personal information.  Whose responsibility is it to remove this information? Should you be “wiping” cars that are passing through your hands?  Should you be deleting the electronic PII as a buyer or as a seller or when handing a lease end return or a total loss vehicle?  The Canadian Privacy commissioner was already very critical of Staples not wiping customer data off of used computers over ten years ago.  So in my layman’s opinion (I’m not a lawyer) a similar omission to not erase a client’s personal data off a car being resold could lead to a similar criticism from regulators.

There are resources to help with the wiping process, making it very easy.  Of course, the owner’s manual of most vehicles can help point you in the direction of how to unpair phones and reset systems (although Amico pointed out that imprecise or incorrect instructions are not a rare phenomenon among vehicle manuals). If you are dealing with high volumes of vehicles and many models there is an app available for smartphones called Privacy4Cars, created by Mr. Amico, which walks you through the process of deleting sensitive data from hundreds of different makes/models.  The app is free for consumers to use but there is a fee for businesses.  Consider protecting yourself from your own personally identifiable information being misused, and protect your business from the possible legal consequences of not offering the same protection to your customers.  More information on this subject can be found at Privacy4cars.com

The Value – Issue #12: Canadian Black Book Moves To a New Space in a Green Way

HAPPY HOLIDAYS! Welcome to Canadian Black Book’s – The Value. Our goal is to provide our clients and partners with news, event updates, new initiatives and opinions from Canada’s trusted source for vehicle values and automotive insights. In this edition we cover:

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Hosts Open House for Over 150 Auto Industry Execs To Celebrate New Office Opening

At the end of September, Canadian Black Book moved office locations from its longtime residence on Woodbine Ave in Markham, to its new home just off Warden Ave, in the same GTA town.  On Wednesday the company hosted a grand opening and Holiday party at the new space, which saw over 150 partners, clients, associates, friends and family to help usher in this new chapter for Canadian Black Book.

“The turnout was amazing.  It really is nice to know we have so many friends in our industry and it was our pleasure to host so many to enjoy some great food and drink, while enjoying a very relaxed social atmosphere,” says Brad Rome, President, Canadian Black Book.

Canadian Black Book chose to partner with Green Standards on their office move projects to

employ resale, recycling, and charitable donation to ensure the amount of equipment and furniture that ends up as waste is minimized and the benefit to the community is maximized.

“Our new space is awesome.  But what is more satisfying is that we know that what we left behind will not negatively impact the environment,” says Rome.  “We are proud to have generated significant charitable donation and the fact that we did not put any of the assets from the old office into landfill.”

Annually over 10 million tons of these types of assets end up in landfill.  In fact, working with Green Standards, in total 11 tons of waste (100%) was diverted from landfill.  Also, $4,625 of in-kind charitable donations was made from the usable assets in the old office.  The donations benefit Raising the Roof, Janes Alliance Neighbourhood Services, Autism Speaks Canada and Peel District School Board.

The new space is designed and built to accommodate the growing team and allow for a larger board room, smaller meeting spaces, spacious common areas and even a room for employees to get away and spend some time alone to think, or make private phone calls.  In totality, the new office is much roomier, more open, and far more modern.  With height adjustable desks, all Canadian Black Book team members have the option to sit or stand, while they work.